All shipments within Colombia and internationally are sent with our delivery partner Fedex. Once order is processed you will receive an email notification with the shipments tracking number.

Please allow 24-72 hours to process your order. Deliveries are done on business days Monday to Friday from 08:00 a.m. to 06:00 p.m Colombian time. If order placed during the weekend or holiday it will begin processing the next business day.

The merchandise purchased on the Website of ONLY SKINCARE (NO MAKEUP) can be returned within fifteen (15) days of receipt. We will accept any full-sized product for a return (no exchanges), as long as it is at least half full.  Your items must be returned in the original packaging, including boxes, bags and other packaging materials. If your return does not meet the conditions listed, the package will be sent back to you. Returns that are damaged will not be accepted and will be returned to the customer.